RETURNS AND EXCHANGES
We've made our returns and exchange process as straightforward as possible.
We accept returns on full-priced items for store credit or exchange, provided they are sent back within 14 days of receiving your order.
**To be eligible for a return:**
- Items must be in their original condition, unworn and free of damage
- Mail-in returns must include all original packaging, including tags and boxes
**We cannot accept returns on the following:**
- Earrings (for hygiene reasons)
- Personalized or engraved jewellery
- Sale items
- Gift cards
Please note: Items bought with a discount code or during a sitewide promotion are still eligible for return, as long as they meet the above conditions.
Frequently Asked Questions
For online purchases, begin your return through our RETURNS PORTAL.
Items bought in-store can also be returned online using the same portal—just have your email address and receipt number ready.
Prefer to handle things in person? Bring your item and receipt to any of our retail boutiques.
Once we receive your return, please allow 2–4 business days for processing. We'll send you an email as soon as your store credit or exchange has been issued.
Yes, return shipping is paid by the customer, unless the item received is faulty or incorrect.
If there's an issue with your order, please reach out to us and we'll take care of it promptly.
We want every piece you wear from us to bring you lasting confidence.
Our jewellery is expertly crafted from premium brass, finished with a generous layer of gold plating and sealed with a nano-protective coating for exceptional durability.
All jewellery is covered by a 1-year warranty from the date of purchase, which includes:
Broken clasps
Loose settings
Faulty links
Our warranty does not cover:
Tarnishing from exposure to cleaning products or chemicals
Oxidation caused by naturally high skin pH levels
Accidental damage, misuse, or general wear and tear
In the unlikely event that your item arrives with a fault or is incorrect, please email us at info@clairdeluneofficial.com with your order number and a clear photo. We’ll resolve the issue for you as quickly as possible.