Refund policy
Returns & Refunds
Last updated: 3 July 2026
We hope you love your CLAIR DE LUNE purchase. However, if your item is not quite right, you may request a return in accordance with the policy below.
Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or any other applicable consumer protection law.
30-Day Returns
We offer a 30-day return period for eligible items.
You must contact us within 30 days of receiving your order to request a return. Returns requested after this period may not be accepted unless required by applicable law.
For a change-of-mind return to be eligible, the item must be:
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unworn and unused;
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in its original condition;
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free from marks, scratches, damage, fragrance or other signs of wear;
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returned with all original tags, protective materials and packaging; and
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accompanied by the original receipt or other proof of purchase.
We reserve the right to refuse a change-of-mind return where the item does not meet these conditions.
These conditions do not limit your rights where an item is faulty, damaged, incorrectly supplied or otherwise fails to meet an applicable consumer guarantee.
How to Request a Return
To request a return, please email us at:
support@clairdelunejewelry.com
Please include the following information in your email:
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your full name;
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your order number;
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the item or items you wish to return;
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the reason for the return; and
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clear photographs where the item is damaged, faulty or incorrect.
Once your return request has been reviewed and approved, we will provide you with return instructions and the applicable return address.
Please do not send an item to our registered business address or return an item without prior authorisation. Unauthorised returns may not be accepted or processed.
Return Shipping
For change-of-mind returns, the customer is responsible for the cost of returning the item unless otherwise stated or required by law.
We recommend using a tracked postal or courier service and retaining proof of postage until your return has been completed. CLAIR DE LUNE cannot process a return that has not been received.
Where an item is confirmed to be faulty, damaged in transit or incorrectly supplied, we will cover the reasonable cost of returning the item or provide an appropriate return method.
Original shipping charges are not refundable for change-of-mind returns, except where required by applicable law.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives.
Contact us promptly at support@clairdelunejewelry.com if your item:
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arrives damaged;
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appears to be faulty;
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is materially different from its description; or
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is not the item you ordered.
Please include your order number and clear photographs showing the issue so that our Customer Care team can assess the matter and provide an appropriate resolution.
Depending on the circumstances and your rights under applicable law, the available remedy may include a repair, replacement, refund or another suitable resolution.
Nothing in this section limits any rights or remedies available under the Australian Consumer Law.
Items That Cannot Be Returned
We do not accept change-of-mind returns for:
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earrings or other pierced jewellery where the hygiene seal or protective packaging has been opened or removed;
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engraved, personalised, customised or made-to-order items;
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gift cards;
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items marked as Final Sale; or
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items that have been worn, used, altered or damaged after delivery.
Sale or promotional items may be returned only where they are not marked as Final Sale and otherwise meet the eligibility requirements of this policy.
These exclusions do not apply where an item is faulty, damaged, incorrectly supplied or where a return or other remedy is required under applicable law.
Please contact us before purchasing if you have any questions about whether a particular item is eligible for return.
Exchanges
We do not currently offer direct exchanges through our online returns process.
To obtain a different item, size or finish, please return the original eligible item for a refund and place a new order separately.
Placing a new order is the fastest way to secure your preferred item, as stock cannot be reserved while a return is in transit or being processed.
Your new order will be charged and shipped separately in accordance with the prices and shipping terms applicable at the time of purchase.
Refunds
We will notify you by email once your returned item has been received and inspected.
If your refund is approved, it will be issued to your original payment method within 10 business days. Your bank, card issuer or payment provider may require additional time to process and display the refund in your account.
Refunds cannot normally be issued to a different card, account or payment method.
Where only part of an order is returned, any original shipping charge will not normally be refunded unless required by applicable law.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at support@clairdelunejewelry.com.
European Union and United Kingdom Cancellation Rights
Where applicable, customers in the European Union or United Kingdom may have a legal right to cancel an eligible online purchase without providing a reason.
To exercise this right, you must notify us clearly of your decision to cancel within 14 days of receiving your order. You must then return the eligible goods within 14 days after notifying us of the cancellation.
You may inspect an item only to the extent reasonably necessary to establish its nature, characteristics and functionality. We may reduce the refund where the item has lost value because it was handled beyond what was reasonably necessary.
Unless the item is faulty, damaged, incorrect or we agree otherwise, you will be responsible for the direct cost of returning the goods.
Where required by applicable law, we will refund the purchase price and the cost of the least expensive standard delivery option offered for the original order. Additional delivery costs resulting from your choice of a more expensive shipping method will not be refunded.
We may withhold the refund until we receive the returned goods or you provide satisfactory evidence that the goods have been sent back, whichever occurs first.
The statutory cancellation right may not apply to:
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goods made to your specifications;
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engraved, customised or clearly personalised goods; or
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sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been opened.
These statutory rights operate independently of our voluntary 30-day return policy and do not affect any rights you may have in relation to faulty, damaged or incorrectly supplied goods.
Australian Consumer Law
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a repair, replacement, refund, compensation or another remedy where an item fails to meet an applicable consumer guarantee.
These rights apply regardless of whether the item was purchased at full price, during a promotion or as a sale item.
Our 30-day change-of-mind return policy is provided in addition to, and does not replace, your rights under the Australian Consumer Law.
Contact Us
For questions about returns, exchanges or refunds, please contact our Customer Care team:
Email: support@clairdelunejewelry.com
Please include your order number in your email so that we can assist you as efficiently as possible.