TERMS AND CONDITIONS

www.clairdelunejewelry.com

Key Terms

Our complete terms and conditions are contained below, but some important points for you to know before you become a customer are set out below:

Order Cancellation by Us: We may cancel, at any time before delivery and for whatever reason (including stock unavailability, website pricing errors, or delivery issues), an order that we have previously accepted.

Limitation of Liability: Our liability under these terms is limited to the price paid by you for the products subject to the relevant claim, and we will not be liable for any consequential loss or loss of profit.

Force Majeure: We will have no liability for loss of, or damage to, the products, any injury or loss to any person, failure or delay in providing the products where such loss was caused or contributed to by any event beyond our reasonable control.

Consumer Rights: Nothing in these terms limits, excludes, or modifies your consumer guarantees or rights under the Australian Consumer Law.

 

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1. Introduction & Compliance

(a) This website (Site or Website) is operated by Clair de Lune Pty Ltd (ACN: 676 594 826) (we, our or us).

(b) These terms and conditions (Terms) govern the supply of any products ordered by you (the customer) on the Site and your general use of the Website. By browsing the Site or placing an order, you agree to be bound by these Terms.

(c) The material detailed on this Website is copyright © 2026.

2. Changes to These Terms

(a) We may vary or modify these Terms at any time, and such modifications will be effective immediately upon being posted on the Site.

(b) For any order that has already been accepted by us, the terms and conditions that apply are the ones that were in effect at the exact time you placed your order.

3. Account Security & Your Obligations

If you choose to create an account with us, you agree to the following obligations:

You must ensure that your account login, password, and profile details are kept in a safe and secure manner.

You must notify us immediately if you become aware of any unauthorised use of your account or any other breach of security.

You are fully responsible and liable for all activities and purchases made using your login details and account.

You must ensure that all personal and contact details provided to us are true, accurate, current, and complete.

4. General Restrictions & Prohibited Conduct

When using the Site, you must not do or attempt to do anything that is unlawful, inappropriate, or harmful to our network. You agree NOT to:

Impersonate another person, use a false name, or provide misleading identity/contact info.

Damage, interfere with, tamper with, or disrupt the functionality and access of the Site (including transmitting viruses, trojan horses, worms, or corrupt data).

Use data mining, robots, screen scraping, or similar extraction tools on the Site.

Use the Website to send unsolicited electronic messages ("Spam") or unauthorized marketing materials.

Publish, post, or transmit any defamatory, offensive, infringing, obscene, or objectionable material.

Remove or falsify any copyright, trademark, or proprietary rights notices contained on the Site.

5. Orders & Stock Availability

(a) By completing an order form on the Site, you are making an offer to purchase products for the price listed (including delivery fees, applicable charges, and taxes) and authorising us to recover payment.

(b) All orders are subject to stock availability. Stock levels vary constantly and are only valid at the time shown.

(c) Acceptance or Rejection: We reserve the right, at our absolute discretion, to accept or decline an order. If we reject or cancel an accepted order for which we have already received payment (e.g., due to stock errors or pricing glitches), we will refund your payment in full, but shall have no further liability.

(d) Once we accept an order and validate payment, a binding agreement is formed, and we will send you an order confirmation email.

6. Order Cancellations by Customer

(a) You may cancel your order in full before the order is dispatched by us. We will refund you in full, and no cancellation fee will apply.

(b) Once an order has been dispatched for delivery, it cannot be cancelled. You will need to follow our Returns Policy after receiving the item.

7. Price, GST, and Payments

(a) All prices displayed on the Website are stated in Australian Dollars ($ AUD) and include Australian GST (where applicable), but exclude shipping costs unless stated otherwise. Prices are valid online only at the time shown and are subject to change without notice.

(b) You must pay the Price upfront using our third-party payment processors (such as Shopify Payments, PayPal, Afterpay, Apple Pay, or Google Pay). We do not store credit card details.

(c) You must not pay, or attempt to pay, by fraudulent or unlawful means. If a payment cannot be successfully processed, we reserve the right to cancel your order.

(d) For international orders delivered outside Australia, you are solely responsible for any applicable customs charges, import duties, or local taxes.

8. Delivery, Title, and Risk

(a) We deliver products in accordance with our shipping policies. Any delivery periods displayed on the Site are estimates only. We normally dispatch in-stock products within 3 Business Days.

(b) Risk: The risk of loss or damage to the products passes to you immediately upon delivery to the delivery address provided in your order.

(c) Title: Ownership and title to the products will pass to you on the later of: (1) full payment received by us, and (2) delivery of the products to your delivery address.

(d) If a parcel is damaged or lost by the postage provider before delivery, please contact us immediately so we can lodge a claim with the courier.

9. Returns & Change of Mind Policy

In addition to your statutory rights under the Australian Consumer Law:

14-Day Window: Our change-of-mind return policy is valid for up to 14 days from the date of purchase.

Store Credit & Exchanges: We offer store credit or exchanges for the value of your purchase on all full-priced items that are unworn, undamaged, and in their original condition and packaging.

No Refunds for Change of Mind: Please note we do not issue cash/original-payment refunds for a change of mind or incorrect purchases.

Earring Exclusion: Due to strict health and hygiene regulations, we do not offer any exchanges, refunds, or store credit on earrings under any circumstances (unless faulty). Please choose carefully.

10. Warranty Against Defects

(a) Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

(b) 1-Year Guarantee: In addition to your ACL rights, we provide a voluntary warranty that our products will be free from manufacturing defects for up to 1 year from delivery. This guarantee applies to jewellery and does not cover general apparel or accessories unless specified.

(c) Exclusions: This warranty does not cover:

Loss of the product or accidental damage.

Chain breakage occurring after delivery.

General wear and tear, including scratching.

Tarnishing or fading resulting from contact with chemicals (cleaning products, perfume, pools) or severe oxidation caused by high skin pH levels.

(d) Claim Process: To claim, you must cease using the item and contact us in writing with proof of purchase, a description, and a photo of the defect. You must cover initial return shipping; if the defect is validated as a manufacturing fault, we will refund your return postage costs and repair or replace the item at our discretion.

11. Intellectual Property

(a) This website contains material which is owned by or licensed to Clair de Lune Pty Ltd. This includes, but is not limited to, the software, design, layout, graphics, text, images, and brand name (Materials). All intellectual property rights remain strictly vested in us.

(b) You must not copy, reproduce, modify, republish, sell, frame, or distribute any Materials from this Site for commercial purposes without our prior written consent.

(c) You may share or repost our images/materials on personal social media, provided you do not claim ownership or falsely imply an official commercial endorsement by us.

12. User Content, Reviews, and Social Media Tags

(a) If you post reviews, comments, or upload content to our Site, or tag our official handle @clairdeluneofficial (or use our branded hashtags) on social media, you grant us a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, publish, and display such content across our website and marketing materials.

(b) Your content must not be illegal, obscene, defamatory, invasive of privacy, infringing on third-party intellectual property, or contain spam. We reserve the right to remove any user content at our sole discretion without notice.

13. Promotions, Vouchers, and Specialized Programs

(a) Promotional Codes: Promotional vouchers are issued in AUD, are valid for online use only (unless stated otherwise), and cannot be redeemed for cash. They cannot be combined with other offers.

(b) Refer-a-Friend Program (If Active):

Eligible referrers can share unique codes. When a new referee completes their first eligible order (subject to a minimum spend, e.g., $100 AUD), both parties receive a specified discount code (e.g., $15 Off) valid for 30 days.

Self-referrals are strictly prohibited. If an order is returned or cancelled, the referral rewards for both parties will be voided. We reserve the right to terminate or alter this program at any time.

(c) Special Events & Custom Services: Any time-limited promotional events (e.g., temporary custom pop-ups, holiday free engraving offers, or bespoke in-store sessions) will be subject to strict cut-off dates and location rules specified on the Site. We are not responsible for delivery delays on customized items caused by third-party shipping couriers.

14. Disclaimers & Limitation of Liability

(a) The website content is for general information only. To the maximum extent permitted by law, the Website and all products are provided on an "as is" basis. We expressly exclude liability for any inaccuracies or errors on the Site.

(b) Your use of any materials or information on this Website is entirely at your own risk. It is your responsibility to ensure that any products or services available meet your specific requirements.

(c) Neither Party will be liable for any delay or failure to perform obligations under these Terms if caused by a Force Majeure event (including natural disasters, state emergencies, widespread illness, or major communication network failures).

15. Termination of Use

We may restrict, suspend, or terminate your access to the Website and/or remove your details from our database without prior notice if:

We experience technical, regulatory, or capacity issues beyond our control.

We determine, in our sole discretion, that you are abusing the Site or are in breach of any part of these Terms.

16. General Provisions

(a) Severability: If any part of these Terms is found to be void, illegal, or unenforceable in any jurisdiction, that part will be severed for that jurisdiction, and the remaining provisions will continue in full force and effect.

(b) Disputes: Neither party may commence formal court proceedings regarding a dispute without first attempting in good faith to resolve the matter through direct discussion.

(c) Governing Law: These Terms are governed by the laws of New South Wales (NSW), Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales.