Frequently Asked Questions
Australia: Standard 3–5 business days, Express 1–2 business days.
Request a return within 30 days of receiving your order. Eligible items must be unworn, unused and in their original condition, with all original tags, protective materials, packaging and proof of purchase.
Earrings and pierced jewellery are not eligible for change-of-mind returns after the hygiene seal or protective packaging is opened or removed. Personalised, engraved, customised or made-to-order items, gift cards and Final Sale items are excluded. Other sale or promotional items may be returned if eligible.
Approved refunds go to the original payment method. For a different item, size or finish, return the eligible item for a refund and place a separate order; we do not offer direct online exchanges. Customers pay change-of-mind return postage.
Your Australian Consumer Law rights remain unaffected. Read our Returns & Refunds Policy for full details.
Check the materials listed for each design before buying. Individual metal sensitivities vary, so no jewellery can be guaranteed suitable for everyone. If you have a known sensitivity, contact us to check the design before purchasing.
Remove your jewellery before showering, swimming, exercise or using a sauna to help preserve the plated finish. Avoid chlorine, salt water and harsh chemicals. If the piece gets wet, gently pat dry before storing.
We offer a 1-year warranty covering manufacturing defects such as broken clasps, loose settings, or faulty links. Normal wear and tear, accidental damage, or exposure to chemicals are not covered. [Click to full warranty details]
