Jewellery Warranty

1-Year Clair De Lune Jewellery Warranty

Clair De Lune jewellery is covered by a 1-year voluntary warranty from the original date of purchase, subject to assessment and the applicable warranty terms.

If you believe your jewellery has developed an issue during the warranty period, please contact support@clairdelunejewelry.com with your order number or proof of purchase and clear photographs showing the issue. Our Customer Care team will review the item and advise the next steps.

Warranty Assessment

Each warranty request is assessed based on the product, its condition and the circumstances of the issue. The appropriate resolution will depend on the assessment and any rights that apply under Australian consumer law.

For tips on helping plated jewellery maintain its finish, please see our Jewellery Care Guide.

Australian Consumer Law

Our voluntary warranty is provided in addition to, and does not exclude, restrict or modify, any rights or remedies you may have under the Australian Consumer Law. If an item is faulty, damaged, incorrectly supplied or otherwise fails to meet an applicable consumer guarantee, please contact us so we can assist.

For change-of-mind returns, please see our 30-Day Returns & Refunds information.